About Personal Touch Services

Personal Touch Services is a locally owned and operated mitigation, restoration and home improvement company. It is a Virginia Class A-licensed contractor. Operating since 1991, Personal Touch Services was bought in 2014 by Rhett Russell, a retired Army officer, and his spouse Lia Russell, a 25-year newspaper journalist. Our mission is to help the residents of the Hampton Roads community experiencing a home crisis or those who just want to make their homes nicer with renovations or additions. Our life experiences and personal and professional backgrounds have instilled in us the values of hard work, integrity and professionalism, with which we serve our customers every day.

The employees of Personal Touch Services understand the stress homeowners feel after their homes are damaged by flooding, storms, fire, mold and other disasters. We strive to ease the disruption these disasters cause to our customers’ lives by cleaning up the immediate mess and then restoring their homes.

Our trained and certified project managers and technicians work with homeowners and their insurance companies to ensure a smooth process of mitigation and restoration. We are committed to an honest and ethical experience for our customers from initiation to completion of every project. Our goal is for 100 percent satisfaction, and we guarantee our work.


  • AMRT - Applied Microbial Remediation Technician
  • ASCS - Air Systems Cleaning Specialist
  • ASD - Applied Structural Drying Technician
  • CCT - Carpet Cleaning Technician
  • CMR - Council-certified Microbial Remediator
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • UFT - Upholstery & Fabric Cleaning Technician
  • VSMR - Ventilation System Mold Remediators
  • WRT - Water Damage Restoration Technician


  • Hampton Roads Claims Association (HRCA)
  • Institute of Inspection, Cleaning and Restoration Certification (IICRC).


  • Contractor Connection Top Performer Award
  • Home Builder Digest Best Mold Remediation Contractors in the US